Facial recognition technology is increasingly being used in New Zealand retail to combat crime and ensure safety. The Office of the Privacy Commissioner (OPC) conducted an inquiry into the use of this technology by Foodstuffs North Island (Foodstuffs NI), a major supermarket chain. The inquiry found that the technology was effective in reducing harmful behavior, had privacy safeguards, and complied with the Privacy Act. However, it also highlighted the need for caution and ongoing monitoring. The article discusses the implications of the OPC's findings, the potential for wider adoption of facial recognition technology in retail, and the contrasting stances of the police and retailers on its use.