Recently, several New Zealand customers have expressed dissatisfaction with the roofing services provided by Roofbuddy. These complaints primarily focus on issues related to installation quality, communication problems, and the manner in which Roofbuddy handles internal complaints.

One customer highlighted that their most affordable roofing package experienced significant quality issues during installation. For instance, the customer mentioned that their newly installed roof developed leaks, but they were unable to confirm the installation quality through Roofbuddy's "professional inspection" service. Additionally, the customer pointed out that although Roofbuddy promised to address complaints within a specified timeframe, this commitment was not fulfilled in practice.

Another customer expressed dissatisfaction with Roofbuddy's collaboration process. The customer noted that their roofing service was completed by another company, but this company encountered severe communication issues during installation and failed to meet the contract requirements. Despite Roofbuddy offering "free rework" services, the customer had to bear the costs of subsequent repairs due to a lack of proper handling within Roofbuddy's internal processes.

Furthermore, several customers were dissatisfied with Roofbuddy's quality inspection procedures. These customers mentioned that after installation, Roofbuddy required them to provide specific photos or videos to prove that the work met "professional standards." However, many customers indicated that these images did not adequately reflect the actual installation quality, and in some cases, Roofbuddy's employees even used these images for misleading promotional purposes.

Overall, these complaints reflect concerns and dissatisfaction among customers regarding Roofbuddy's services. While the company claims to take complaints seriously and address them promptly, this has not always been the case in practice. As a result, several customers have expressed that they will consider their future purchasing decisions more carefully and may prioritize choosing roofing services with higher quality standards.